Fish Finder Repair Process and Service/Repair Fees

Flat-rate repair service is available to customers in the U.S. through the Factory Service Center in Eufaula, Alabama. Use this guide to determine whether your Fish Finder or accessory is serviceable, prepare your equipment for repair, review payment and shipping information, and find the applicable repair fee.

Repair policies and flat-rate fees are subject to change without notice.

Jump To:

• Repair Eligibility
• Before Sending Your Unit for Repair
  • GPS and Navigation Data
• Repair and Shipping Notifications
• Payment Information
• Flat-Rate Repair Fees
  • Fish Finders
  • Imaging, GPS, Networking, and Other Accessories
• Unserviceable Units
• Resources
  • Contact Us
  • Waypoint Format, Backing Up and Exporting Waypoints Using an SD Card

Repair Eligibility

A product must be included in the current repair-fee list below to qualify for standard repair service.

Keep the following in mind:

• If your model is not listed in the repair-fee table, repair service is no longer available for that model.
• BottomLine, Geonav, and Zercom products are not serviceable.
• A listed model may still be unrepairable depending on the type or extent of damage.
• Ground return shipping and handling are included in the listed repair fees.
• Expedited service requires an additional fee.
• Complete units are serviced and repaired.
• Internal Fish Finder and transducer components are not sold separately.
• Physical damage, including a cracked or broken display, may not qualify for the standard flat-rate service fee. Contact Humminbird Imaging Technical Support for a repair quote before sending the unit.

Before Sending Your Unit for Repair

A Repair Authorization is required before sending equipment to the Factory Service Center.

1. Contact Humminbird Imaging Technical Support to begin the repair process.
2. For an out-of-warranty repair, be prepared to provide a credit card over the phone.
3. Complete the Unit Repair Form provided by Technical Support.
4. Provide complete information in the Reason for Repair Return section.
5. Pack the unit securely in a disposable shipping box.

Important: Do not ship the product in packaging that you need returned. A repaired unit will not be shipped back in the original packaging.

GPS and Navigation Data

If the Fish Finder has GPS or stored navigation information:

1. Back up your waypoints, routes, and tracks before sending the unit for service.
2. Do not include a map card unless Technical Support specifically asks for it.
3. If the problem is GPS-related and you use an external GPS antenna, include the antenna when instructed.

Repair and Shipping Notifications

Order confirmations are sent shortly after an order is created. Shipment confirmations, including tracking numbers, are sent after the repaired product ships.

Add do_not_reply@johnsonoutdoors.com to your safe sender list to help prevent these messages from being moved to a spam or junk folder.

Notifications may apply to:

• Sales orders
• Repair orders
• Credit returns
• Transducer exchanges

Payment Information

• Repair payments are accepted by credit card only.
• Checks and money orders are not accepted.
• Applicable sales tax is collected for orders shipped to: AL, AR, AZ, CA, CT, FL, GA, HI, IA, IN, KS, KY, MA, MD, ME, MI, MN, MO, NE, NJ, NC, ND, NV, NY, OH, OK, RI, SC, SD, TN, TX, UT, VT, WA, WI, and WV.

Flat-Rate Repair Fees

The fees below are the repair amounts provided in the source article. Ground return shipping and handling are included. Physical damage or expedited service may result in different charges.

Fish Finders

Imaging, GPS, Networking, and Other Accessories

Unserviceable Units

Resources

• Humminbird Imaging Contact Us
• Waypoint Format, Backing Up and Exporting Waypoints Using an SD Card