Ulterra QUEST Troubleshooting and Maintenance (2023-present)

This article walks through Troubleshooting and Maintenance Tips for Ulterra QUEST including general maintenance and Cold Weather tips.

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Ulterra QUEST Troubleshooting

Power Troubleshooting

  • The Riptide Instinct QUEST and Ulterra QUEST have a flashing red light on the motor and an indicator on the remote to indicate low voltage. NOTE: The low voltage value for Riptide Instinct QUEST and Ulterra QUEST is 17V.
  • The Riptide Instinct QUEST and Ulterra QUEST Motors do not have audible alarms for low voltage.
  • Click here for more on Troubleshooting Trolling Motor Power Issues. 

How to do a Trim Reset

Ulterra QUEST Manual Stow Process

Stow from the Mount
StowingfromMount.png

  1. Locate the Indicator Panel at the base of the Mount.
  2. Ensure that the motor is on by checking that the System Status LED is illuminated blue.
  3. Press and hold the Power Button on the Indicator Panel for ten seconds.
  4. The blue and orange LEDs next to the System Status (blue) and Stowed (orange) Indicators will flash alternately, and the motor will begin to stow.
    Warning- during this procedure the motor will.png
    Notice- it the motor batteries.png

Manual Stow Bypass

If the motor loses power or will not stow by any other method, a Manual Stow Bypass procedure can be used to stow the motor.
Warning- while serviceing the motor stay clear.png

The Manual Stow Bypass involves two steps:

  1. Manually Trim the Motor
  2. Manually Stow the Motor

Manually Trim the Motor

  1. With the motor deployed, locate the Trim Release Lever on the side of the Trim Housing.
  2. Firmly grasp the Shaft of the motor. While lifting up on the Shaft, open the Trim Release Lever.
    ManuallyTrimMotorb.png
  3. Manually trim the motor by pulling the Shaft upward. Stop lifting when there are roughly ten inches of Shaft remaining below the Steering Housing.
    ManuallyTrimMotor c.png
  4. Rotate the Shaft so that the Prop faces Port. The Lower Unit should be perpendicular to the Mount.
    ManuallyTrimMotor d.png
  5. Close the Trim Release Lever to secure the Shaft in place.
    ManuallyTrimMotor e.png

Manually Stow the Motor
Notice- complete the manual trim.png

  1. Locate the Quick Release Lever on the Steering Housing, above the Tilt Shaft near the center of the Mount. Open the Quick Release Lever by lifting upward.
    Manually Stow Motor a.png
  2. Locate the Quick Release Pin on the side of the Steering Housing. Push in the center of the Pin. While keeping the center of the Pin pushed in, pull the Pin completely out of the Steering Housing.
    Manually Stow Motor b.png
    Notice- do not lose.png
  3. Locate the Latch Bracket Handle on the back of the Steering Housing, near the Motor Ramps.
  4. Firmly grasp the Shaft and raise the Latch Bracket Handle. While holding both the Shaft and Latch Bracket Handle, pivot the trolling motor into the stowed position.
    Manually Stow Motor d.png
  5. With the motor in the stowed position, release the Latch Bracket Handle, while maintaining a hold on the Shaft.
  6. Locate the Trim Release Lever on the side of the Trim Housing. While holding the Shaft, open the Trim Release Lever.
    Manually Stow Motor f.png
  7. Pull the Lower Unit fully onto the Motor Ramps. Secure the lower unit on the Motor Ramps and close the Trim Release Lever to lock the motor in the stowed position.
    Manually Stow Motor g.png
    Notice- once on shore.png

Video Guide for Manual Stow and Trim Process

Software Updates

Keeping Advanced GPS Navigation equipped trolling motors up to date can be an important step to keep motors performing properly. Checking software is also a key step in troubleshooting networking, pairing, or GPS features. 

General Maintenance

*This video shows the Ulterra but the recommendations are the same for the Ulterra QUEST.

Care Tools to Keep on Your Boat

*This video shows the Ulterra but the recommendations are the same for the Ulterra QUEST.

Cold Weather Tips

*This video shows the Ulterra but the recommendations are the same for the Ulterra QUEST.

  1. Properly charging Batteries and completing proper Battery maintenance. 
  2. Inspect the Trim Belt to see if it needs to be tightened. 
  3. Clean and Lubricate the Trim Belt and Shaft using a water based silicon spray.
    • Pledge or Armor All are water-based silicon spray you may already posses.  
      • We do NOT recommend using an Oil-Based Lubricant.
  4. Minimize the amount of water on the Lower Unit, Trim Belt especially during extreme cold temps.

Resources

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